Head of Partnership & Procurement

Report to: Senior Commercial Director

I. Company overview

II. What you need to do

Merchant Partnership

• Lead the development and execution of strategic plans to grow merchant networks and drive profitability, with a strong emphasis on Premium Services for affluent segments and regional expansion opportunities.
• Define key objectives, initiatives, and performance metrics to deepen engagement with merchants and ensure alignment with overall business goals.
• Build, coach, and develop a high-performing Merchant Partnership team, setting clear KPIs and accountability structures. Foster a results-oriented culture that values ownership, transparency, and continuous improvement.
• Conduct regular business reviews and gather actionable insights from key sectors, particularly Banking and Finance, to guide strategic planning and optimize commercial outcomes.
• Stay current on market trends and competitive movements to proactively identify growth opportunities and adjust partnership strategies accordingly.
• Establish and maintain effective communication processes between merchants and internal departments (Sales, Customer Service, Marketing, Product, etc.) to ensure seamless coordination and responsiveness to merchant needs.
• Perform additional duties as assigned by the Board of Directors (BOD).

Procurement & Operations

• Oversee procurement and operational procedures to ensure cost-efficiency, compliance, and performance.
• Develop and execute sales and sourcing strategies to meet profit targets, reduce costs, and enhance operational effectiveness.
• Lead supplier negotiations and manage relationships to secure favorable terms and ensure service-level compliance.
• Identify new sourcing opportunities through market analysis and onboard qualified vendors.
• Maintain adherence to regulatory standards while building a high-performing team focused on continuous improvement.
• Support other tasks as assigned by the Board of Directors (BOD).

III. What you should have

• Demonstrated leadership with a proactive, hands-on approach and a strong commitment to integrity, reliability, and effective communication.
• Skilled in building and developing high-performing teams, with a proven ability to nurture talent and drive accountability.
• Extensive experience in business development, sales, marketing, and account management.
• Strong operational mindset with the ability to design and improve processes that enhance departmental performance and efficiency.
• Well-versed in contract management and supplier negotiations, with strategic thinking and influence.
• Highly organized and results-driven, with strong problem-solving skills and a consistent focus on solutions and outcomes.
• Proficiency in English (both written and verbal).