Product Delivery Support

I. Company Overview

Dayone is the company of Got It (2015) and Scan It (2020) and Dayone has joined hands with SEA’s Loyalty leader to launch a new Loyalty platform Buzz It (2024).

Established in 2015, Got It is the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care, etc.

Scan It brings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales.  Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty.

Buzz It is a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end-to-end solution from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns.

II. What you need to do

1. Client / Partner integration support

• Act as the technical point of contact for partners during integration: implementation, testing and troubleshooting.
• Support partners via Email, Teams, Zalo and technical meetings.
• Prepare technical/API documentation, staging environments, test accounts and test product IDs.
• Coordinate with Sales, Merchants and the Tech team to resolve production issues.
• Advise Sales, Merchants and Partners on Got It products and solutions from a technical perspective.

2. Internal operations support

• Answer product and system questions from Sales, CS and Accounting.
• Help CS investigate cases and verify data to respond to customers.
• Generate regular and ad-hoc reports.
• Investigate and resolve reconciliation discrepancies.
• Handle operational tickets.
• Apply AI and automation tools to reduce manual work in reporting and ticket handling.
• Propose improvements to operational processes and the partner integration experience.
• Perform other tasks as assigned. 

III. What you should have

• Around 1 year of experience in Technical Support, Implementation, QC, BA or Operations; experience in Payment, Fintech, E-voucher or E-commerce is a plus.
• Basic understanding of REST APIs and JSON; able to use Postman to test APIs.
• Able to write basic SQL; proficient in Excel/Google Sheets for reporting and reconciliation.
• Able to read and understand technical documentation in English.
• Proficient with AI tools (ChatGPT, Claude, Gemini...) in daily work, and able to verify AI output before using it.
• Experience with, or strong interest in, automating work using AI or no-code tools (Dify, n8n, ...).
• Keeps up with new AI tools and trends, and is eager to experiment and share with the team.
• Analytical mindset, clear communication, detail-oriented, and follows issues through to resolution.
• Works well across teams and is willing to provide after-hours support when incidents occur.

IV. Why you'll love working here